Ninoy Aquino International Airport Terminal 1 is again voted as world’s worst airport

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NAIA1_worlds_worst_airportSurvey results are out! The Ninoy Aquino International Airport (NAIA) Terminal 1 is again voted as world’s worst airport according to the survey of SleepingInAirports community released last Tuesday.

Two years after NAIA 1 first gained this notorious distinction, Philippines’ oldest airport has been rated again as worst airport considering airports’ comfort, conveniences, cleanliness and customer service in the survey participated by travelers worldwide conducted from September 2012 to August 2013.

For 17 years, travellers at SleepingInAirports have been rating airports not only for their sleep comfort, but the services and amenities they offer during a layover.

When selecting an airport to declare as the “best”, travellers were asked to consider the four C’s:

Comfort: Armrest-free seating and quiet/rest/relaxation zones.

Conveniences: Free WiFi, 24-hour food, showers, pay-in lounges, and activities to do on a layover.

Cleanliness: Clean floors, bathrooms and food courts.

Customer Service: A smile and friendly attitudes go a long way. We are so thankful for the kind airport workers who help us when we are lost and give us blankets and pillows when we’re stranded.

While no airport is perfect, the survey noted that travelers want more things to do during a layover and they have introduced services and amenities to improve their airport experience such as: free WiFi, movie theaters, tv lounges, mini-golf, bicycle rentals, gardens, aquariums, art exhibits, and showers.

Airports may not have been built with sleeping in mind, but nowadays more of them are implementing rest zones and quiet areas to help us relax on our journeys.

This year, the website only write down the list of the best and worst airports without detailing the reasons why they were voted as such.

Last year, the website said that travelers in NAIA 1 complain of the long and numerous queues that begin outside the terminal. Once inside, the travelers were left with no no time for naps and certainly no place for quiet rest and enjoyment as they are busy going through various queues for the next few hours as they proceed to the gate.

But some of the recent feedback about NAIA 1 among users of the site included charges of discrimination and theft.

A user of the website named c.young1010 wrote in the website last August 31 that after processing and confirming their boarding passes for the connecting flights, they were directed to the adjacent room with collapsing ceiling, smelly sofas and poor ventilation. They called the room detention area as everyone’s passports and boarding passes were confiscated while movements were restricted and monitored with NAIA airport staff guarding the only entrance. The user added that they were convinced that the NAIA airport staff selectively detained Mainland Chinese and Taiwanese as Westerners from USA/Canada/Europe/Australia though with Chinese and Taiwanese spouses were immediately release and ask to leave the premises.

Another user named Atiya complained in the site last June 7 about stealing and dishonest airport staffs (sic) who would lie in your face.

The website, however, acknowledged that NAIA Terminal 2 and 3 receive much better reviews than NAIA 1.

Singapore’s Changi airport has once again been voted as the SleepingInAirports Best Airport for the 17th year in a row.

Completing the list of worst airports in he world for year 2013 are (2) Bergamo, (3) Calcutta, (4) Islamabad, (5) Paris Beauvais, (6) Chennai, (7) Frankfurt Hahn, (8) Mumbai, (9) Rome Fiumicino and (10) Los Angeles.

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